Shipping policy
Shipping Policy
Last updated: June 13, 2026
At Brieza, every T-shirt is made to order. Once your order is placed, it is sent into production and prepared especially for you.
Order Processing
Orders are typically processed within 1–3 business days before shipping.
Processing times may be slightly longer during holidays, promotional periods, or periods of high demand. Business days do not include weekends or public holidays.
Once an order enters production, we may be unable to cancel it or change the product, size, color, design, or shipping address.
Shipping Times
After production is completed, standard delivery within the continental United States typically takes 3–6 business days.
Combined with our usual processing time, most orders are expected to arrive within approximately 4–8 business days from the date the order is placed.
Orders shipped to Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses, or remote locations may require additional delivery time.
Delivery timeframes are estimates and are not guaranteed. Carrier delays, severe weather, holidays, high-volume periods, or other circumstances outside our control may occasionally affect delivery.
Shipping Costs
Shipping costs and available delivery options are displayed at checkout based on your delivery address.
Any free or discounted shipping promotion will be clearly stated on the product page, at checkout, or in the promotion details.
Order Tracking
Once your order ships, you will receive a confirmation email containing tracking information when available.
Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.
Address Information
Please make sure your shipping address is complete and correct before submitting your order.
Brieza is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at support@brieza.com. We cannot guarantee that changes can be made after production has started.
Delayed or Lost Packages
Occasional carrier delays may occur after an order has shipped.
If your tracking information has not updated for an extended period, or your package appears to be lost, please contact us. We will review the shipment and assist with a carrier investigation.
If the carrier confirms that the package was lost in transit, we will provide an appropriate replacement or refund.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Check around the delivery location.
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Ask household members or neighbors.
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Check with your building reception, concierge, or mailroom.
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Contact the shipping carrier directly.
If the package is still missing, please contact us within 7 days of the delivery update.
We will do our best to assist and may open an investigation with the carrier. Replacements or refunds may depend on the outcome of that investigation.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery at support@brieza.com.
Please include:
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Your order number.
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A brief description of the problem.
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Clear photos showing the item and the issue.
Once your claim is approved, we will provide a replacement or refund at no additional cost.
For more information, please review our Returns & Refunds Policy.
Returned Packages
If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply before it can be resent.
If a refund is approved, the original shipping cost and any return fees may be deducted where permitted by law.
International Orders
International delivery times vary depending on the destination and the shipping method available at checkout.
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping cost.
Customs processing may also cause delays outside our control.
Split Shipments
Items from the same order may occasionally arrive in separate packages, depending on the products ordered and the production location.
When available, separate tracking information will be provided for each shipment. You will not be charged additional shipping fees when we choose to split an order.
Contact Us
For questions about your order or shipment, please contact us at:
