Shipping policy

Last updated: October 23, 2025

This Shipping Policy explains how orders are processed, shipped, and delivered by brizch ("brieza," "we," "us"). It applies to purchases made through our online store and any related sales channels that link to this policy.

For returns and exchanges, please see our Returns & Refunds Policy (if posted). For how we handle personal information, see our Privacy Policy.

  1. Order processing times
    • We generally process orders within 1–3 business days after payment is received. Processing times may be longer during peak seasons, sales, or due to factors outside our control (e.g., severe weather, carrier delays).
    • Business days exclude weekends and public holidays.
    • Orders placed after our daily cut‑off time may begin processing on the next business day.

  2. Shipping methods, carriers & delivery estimates
    • We ship domestically and internationally using reputable carriers (e.g., local postal service, DHL, UPS, FedEx, or other couriers). Available methods and carriers will be shown at checkout based on your shipping address.
    • Delivery timeframes shown at checkout are estimates provided by carriers and are not guaranteed. Actual delivery times may vary due to customs inspections, carrier capacity, weather, or other factors.
    • Typical delivery windows (not guarantees):
    – Domestic (within USA): Standard 2–7 business days; Express 1–3 business days.
    – International: Tracked Postal 7–21 business days; Express Courier 3–7 business days.

  3. Shipping rates & fees
    • Shipping rates are calculated at checkout based on destination, weight/size of items, and selected method.
    • Any applicable taxes will be displayed at checkout where required by law.
    • If we offer free or discounted shipping promotions, the terms will be stated at checkout or in the promotion details.

  4. Order tracking
    • When your order ships, you will receive a shipment confirmation email with tracking details (when available for the chosen method).
    • Tracking updates may take 24–48 hours to populate after you receive the tracking link.

  5. Address accuracy & changes
    • Please ensure your shipping address is complete and accurate. We are not responsible for non‑delivery due to address errors provided to us.
    • Once an order is being processed or has shipped, we may be unable to change the shipping address or redirect the package. Contact us as soon as possible if you need help.

  6. Delivery issues (delays, lost, stolen, or returned packages)
    • Delays: Carriers may experience delays beyond our control. We are not liable for carrier‑related delays once an order is in transit.
    • Lost packages: A shipment may be deemed lost if it shows no movement for a carrier‑specific period (often 10 business days for domestic and 20 business days for international). We will assist with a carrier investigation and, if confirmed lost, we will offer a replacement or refund where appropriate.
    • Marked as delivered but not received: Please first check with household members, neighbors, your building/concierge, and the carrier. If still not located, contact us within 7 days of the delivery scan; we will help open a tracer with the carrier. Replacements or refunds for such cases are at our discretion after investigation.
    • Returned to sender: If a package is returned to us due to an incorrect address, refusal, or unclaimed delivery, we can reship (shipping costs may apply) or refund the product price minus original shipping (where applicable and permissible by law).

  7. Damaged items
    • If your order arrives damaged, please contact us within 48 hours of delivery with your order number, photos of the packaging and items, and a description of the damage. Keep all packaging and items until the claim is resolved. We will arrange a replacement or refund as appropriate.

  8. Customs, duties, and taxes (international orders)
    • International shipments may be subject to customs duties, VAT/GST, import taxes, and fees charged by your local customs authority or carrier upon arrival (collectively, "Import Fees").
    • Unless expressly stated as Delivered Duties Paid (DDP) at checkout, orders ship Delivered Duties Unpaid (DDU) and you are responsible for paying all Import Fees.
    • Customs processing can cause delays beyond the carrier’s control. We are unable to influence or expedite customs clearance.

  9. Shipping restrictions
    • Certain products may be restricted or unavailable for shipment to specific locations due to carrier or legal limitations (e.g., hazardous materials, oversized items). Any restrictions will be noted on the product page or at checkout when possible.
    • We may be unable to ship to P.O. boxes or military addresses for some carrier methods.

  10. Split shipments & back‑orders
    • For faster delivery, we may ship items separately at no additional cost to you. You will receive tracking for each parcel where available.
    • For pre‑orders or back‑ordered items, your order will ship when the items become available. If your order contains both in‑stock and pre‑order items, we may ship them together when all items are ready, unless we notify you of separate shipments.

  11. Failed delivery & refusal
    • If you refuse a delivery or fail to collect a package held by a carrier or customs, resulting in a return to us, we can reship the order (additional shipping fees may apply) or, where permitted, issue a refund for the product price minus shipping and any return or customs fees we incur.

  12. Title & risk of loss
    • Title and risk of loss pass to you upon our delivery of the order to the carrier, except as otherwise required by applicable law or stated at checkout.

  13. Holiday periods & force majeure
    • During holiday seasons, launches, or large sales events, processing and transit times may be extended.
    • We are not liable for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, labor disputes, acts of government, carrier disruptions).

  14. Questions & contact
    • For any shipping questions or special delivery requests, please contact us: briezaconntact@gmail.com
    • Mailing address: Menashe Kapra Street, Rehovot, 7655410, IL

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Optional add‑ons (delete if not applicable to your store):
• Local pickup: If we offer local pickup, you will see it at checkout. We will email you when your order is ready, with pickup hours and location instructions. Bring a valid photo ID and your order confirmation.
• Signature on delivery: For high‑value orders, we may require a signature upon delivery for security. If you are unavailable, the carrier may leave a notice with re‑delivery or pickup instructions.
• Free shipping thresholds: If we offer free shipping above a certain order value or territory, the terms and eligible regions will be shown on the product page or at checkout.
• Shipping insurance: If offered, you may purchase optional shipping insurance at checkout for enhanced coverage against loss or damage in transit.